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Frequently Asked Questions

Where is my order?

To find out how to track your order, and for answers to other shipping-related questions, please refer here.


What models of iPhone does Magnifi support?

We currently produce two models of Magnifi, one which supports the iPhone 4 and 4s and the other which supports the iPhone 5, 5s, and SE. We are working to develop Magnifis that support the iPhone 6, 6 Plus, 6s, 6s Plus, 7, and 7 Plus. If you are interested in purchasing a Magnifi for one of these models, please send us an email at info@arcturuslabs.com with the title: "Magnifi for iPhone Launch: Keep Me Posted" and we’ll be sure to update you when we release a new model.


Will Magnifi work for me?

Given the wide variety of optical instruments out there, it is essential that you measure your application against Magnifi's specifications before ordering to ensure that Magnifi will work for you. As long as your application's eyepiece falls within Magnifi's specifications listed on our Store, we offer a 7-day satisfaction guarantee return policy. Five minutes and a ruler can tell you whether or not Magnifi is a good fit for your application. Specifically:

1. Magnifi is designed to work with eyepieces that are 1in – 1.5in in external diameter (25mm – 38mm).

2. Magnifi must also be able to slide over the eyepiece at least 1in (25mm) without obstruction, so that the camera's optics can get close enough to the eyepiece for alignment.


What if my application falls outside of the specifications above?

Magnifi fits a wide array of optical instruments, but not every one. We are currently in the process of expanding the Magnifi product line to include new eyepiece adapters (the lower portion of Magnifi that clips on your eyepiece).

The new line of adapters is aimed at covering optical instruments that have exceptionally oversize eyepiece diameters, short eye-heights, or obstructions in the vicinity of the eyepiece that prevent Magnifi from sliding on completely.

Magnifi's new adapters will be backwards compatible with user's existing cases via Magnifi's universal bayonet connector.

If you'd like us keep you posted when the new adapters become available, send us an email at info@arcturuslabs.com with the title: "Magnifi Adapters Launch: Keep Me Posted". If you can, include your eyepiece dimensions to help us ensure that the new adapters will work for you.


What forms of payment do you accept?

We accept most major credit cards (American Express, Diner’s Club, Discover, JCB, Master Card, and VISA) as well as PayPal. If you are unable to use the website, we provide a mail order option via US check. If you would like to use this option, please email us for details.


Do you accept purchase orders and/or credit terms?

You are welcome to send us a PO, however we are too small of a company to have our own Accounts Payable department to chase down past due payments. Thus we require prepayment via our website or by US check prior to shipment. See above for more details regarding payment methods.


Do you have a distributor in my region/country?

Currently, we only sell direct to customers via our website. However, we are considering a distributor program in the near future. If you are a potential distributor, please send us an email at info@arcturuslabs.com with info on your company, and we will add you to the application launch announcement when things are ready.


Contact Us

If you have a burning question that cannot be answered by the resources above, then by all means send us an email at info@arcturuslabs.com.