Contact Us
Check our KickStarter Page for the Magnifi product video.
Check our Store for any questions about shipping.
FAQ
1. Does Magnifi support the iPhone 5?
Why, Yes! We just recently launched pre-orders for the iPhone 5 version of Magnifi. Order by Thursday Dec. 20th 10am California Time for shipment on Friday December 21st. Checkout our Store Page for more details!
2. Will Magnifi work for me?
Given the wide variety in optical instruments out there, it is essential that you measure your application against Magnifi's specifications before ordering to ensure that Magnifi will work for you.
As long as your application's eyepiece falls within Magnifi's specifications listed on our Store Page, we offer a 7-day satisfaction guarantee Return Policy, the details of which are also found on our Store Page.
Five minutes and a ruler can tell you whether or not Magnifi is a good fit for your application. Specifically:
1. Magnifi is designed to work with eyepieces that are 1in – 1.5in in external diameter (25mm – 38mm).
2. Magnifi must also be able to slide over the eyepiece at least 1in (25mm) without obstruction, so that the camera's optics can get close enough to the eyepiece for alignment.
3. What if my application falls outside of the specifications above?
Magnifi fits a wide array of optical instruments, but not every one. We are currently in the process of expanding the Magnifi product line to include new eyepiece adapters (the lower portion of Magnifi that clips on your eyepiece).
The new line of adapters are aimed at covering optical instruments that have exceptionally oversize eyepiece diameters, short eye-heights, or obstructions in the vicinity of the eyepiece that prevent Magnifi from sliding on completely.
Magnifi's new adapters will be backwards compatible with user's existing cases via Magnifi's universal bayonet connector. The new line of adapters will launch in the late April time frame (exact date to be announced).
If you'd like us keep you posted when the new adapters become available, send us an email at the address at the end of the FAQ with the title: "Magnifi Adapters Launch: Keep Me Posted". If you can, include your eyepiece dimensions to help us ensure that the new adapters will work for you.
4.If you have a burning question that just can’t be answered by any of these resources, then feel free to send us an email at:
info@arcturuslabs.com.
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